If you’re a Garmin Connect user and you’re wondering why your runs won’t sync, don’t panic. The Garmin service is currently experiencing a near global outage leaving users frustrated.
The issue seems to be affecting both the Garmin Connect app and web dashboard, with users unable to log in.
The app displays a “sorry, we’re down for maintenance. Check back shortly message,” but there’s no official word from Garmin’s social media or official channels. We’ve reached out to Garmin for an update.
Update: Tacx has tweeted that its outage is affecting Garmin Connect – so the issue may be out of Garmin’s hands:
We are currently experiencing an outage that affects Garmin Connect, and as a result, the Garmin Connect website and mobile app are down at this time.
— Tacx (@tacx) July 23, 2020
There’s no word from Garmin directly (yet) there’s no clues yet on when the service might be back.
Twitter is awash with users hitting refresh on the app, waiting for it to reconnect.
And it also means that any runs recorded on Garmin devices can’t be synced to Strava either.
Hey @garminuk any idea when the server will back up for Garmin Connect? Got a pretty sweet 5k time this morning that doesn’t count unless it’s uploaded to Strava Thanks in advance. pic.twitter.com/GpfAaGl6st
— Andre 4000 (@Drebeatit) July 23, 2020
So in short, there’s nothing you can do but wait it out.
In the meantime, you can read up on some of our best Garmin guides.